Terms of use

These terms apply when you use moverservicesingapore.com and when you book a move, disposal or single-item job with Mover Service Singapore ("we", "us"). By using this site or confirming a booking, you agree to them. If something in your written quotation differs from these terms, the quotation applies.

1. Our services

We move homes (HDB flats, condominiums, apartments and landed houses), rooms, offices and single items such as fridges and washing machines, and we take away items for disposal. We work across the whole of Singapore with a 14ft box lorry. We operate Monday to Saturday, 9am to 3pm, and are closed on Sundays and public holidays.

2. Site surveys and quotations

Every quotation is built for your move. We usually do a free site survey first, which takes about 15 to 25 minutes, subject to available slots. If you cannot be there, a family member who knows what is moving can show us, or we can do it on a video call. We send your quotation within 1 to 2 business days.

Your quotation is based on the items you show or tell us about, and the access at both addresses. Please tell us about everything that is moving, including items in storerooms and on high shelves. If there are more items on moving day, or the access is different from what we were told, the price may change and more than one lorry load may be needed. We will tell you before we carry out extra work.

Prices on this site are a guide and start from the amounts shown. For example, a full load in our 14ft box lorry starts from $788, and most house moves cost between $788 and about 4 to 5 times that. Your quotation gives the actual price.

3. Extra charges

Some jobs need extra work, which may be charged on top of the quotation. The common ones are steps or stairs, basement pushes, long pushes from the loading bay to the block, dismantling and assembly, and fragile items. The rates for each service are shown on its page. We will agree any extra charge with you before the work is done.

4. Booking

Please book at least 3 working days ahead. A booking is confirmed when we confirm the date and time with you in writing, for example on WhatsApp, and receive your 50% deposit. For a same-day move, message us and we will tell you whether it is possible.

5. Changes and cancellations

To change or cancel a booking, please give us at least 3 working days' notice before the scheduled date. If you cancel or postpone with less than 3 working days' notice, your deposit will be forfeited.

6. Payment

A deposit of 50% of the quoted price is payable to confirm your booking. The remaining 50% is payable once the job is completed, before our crew leaves. We accept PayNow and cash.

7. What you need to do

Before moving day, please:

a) Arrange any lift booking, loading bay access or permits that your building management requires, at both addresses.
b) Tell us about fragile, heavy or valuable items, and anything that needs dismantling.
c) Keep cash, jewellery, important documents and other valuables with you. We do not carry them.
d) Make sure someone is present at both addresses, or tell us who will be.
e) Pack your own boxes securely if you are packing them yourself.

8. Disposal

We take away worn-out furniture, mattresses, appliances and general household and office items. We do not take renovation debris or food waste. Items you ask us to dispose of become our responsibility once loaded, and we dispose of them properly.

9. Limitation of liability

Our crew wraps and handles every item with reasonable care. Even so, moving carries risk, and by booking you accept the terms below. To the fullest extent permitted by law:

• We are not liable for any loss of, or damage to, your goods or property, whether it happens during loading, transport, unloading or at any other time.
• We are not liable for pre-existing damage, wear, scratches, loose parts, or the internal or electrical working of any item, including appliances, electronics and fridges.
• We are not liable for items you packed yourself, items not wrapped at your request, or items that are fragile, brittle or unsuitable for moving.
• We are not liable for damage to buildings, lifts, doors, floors, walls or common areas, or for fines, charges or fees imposed by a management office, landlord or third party.
• We are not liable for delays, or for any indirect, special or consequential loss, including loss of income, profit, use or opportunity.
• You are responsible for insuring your own belongings. Any claim from you is made at your own risk and does not bind us to pay.
• If a court finds that we are liable despite these terms, our total liability is limited to the amount you paid us for that job.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under the laws of Singapore.

10. Using this website

The information on this site is for general information only. We try to keep it accurate and up to date, but we cannot guarantee that it is. All text, photos and other content on this site belong to us. You may not copy, republish or sell any part of it without our permission. Links to other websites are not endorsements. Please also read our privacy policy and disclaimer.

11. Changes to these terms

We may update these terms from time to time by changing this page. The version in force when you confirm your booking applies to that booking.

12. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute.

13. Contact

Questions about these terms: call or WhatsApp +65 8782 7799, or email sgmovers.biz@gmail.com.