Legal
Privacy policy
Last updated: 10 November 2026
This policy explains how Mover Service Singapore ("we", "us") collects, uses, discloses and protects your personal data, in line with Singapore's Personal Data Protection Act 2012 (PDPA). It covers moverservicesingapore.com and any enquiry or booking you make with us by phone, WhatsApp or email.
1. Data protection officer
Our data protection officer handles questions, requests and complaints about personal data. Contact them at sgmovers.biz@gmail.com or +65 8782 7799.
2. What we collect
When you contact us or book a job, we may collect your name, mobile number, email address, the addresses you are moving from and to, your preferred date and time, details and photos of the items to be moved, and anything else you tell us in your message.
3. Why we collect it
We use your personal data only to:
a) reply to your enquiry and arrange a site survey;
b) prepare your quotation and carry out your move, disposal or delivery;
c) contact you about your booking, for example to confirm times or share our live location on moving day;
d) handle feedback, claims and complaints; and
e) meet our legal and accounting obligations.
We will not use it for any other purpose without telling you and, where needed, asking for your consent first.
4. Your consent
By sending us your details through this site, WhatsApp, phone or email, you consent to us using them for the purposes above. You may withdraw your consent at any time by contacting our data protection officer. If you do, we may not be able to continue with your quotation or booking, and we will explain what that means before acting on it.
5. Marketing messages
Messages about your enquiry or booking are not marketing. We will only send you promotional messages if you have clearly agreed to receive them. If your number is on the Do Not Call Registry, we will not send you marketing calls or messages unless you have given us clear and unambiguous consent to do so. You can opt out at any time by telling us.
6. WhatsApp and our forms
The booking and contact forms on this site do not store your details on our website. They open WhatsApp with your message filled in, and nothing is sent until you press send. WhatsApp is run by Meta, which may store and process messages on servers outside Singapore under its own privacy policy.
7. Who we share it with
We do not sell your personal data. We share it only when we need to, for example with crew members working on your job, or with your building management where a booking requires it. We may also disclose it when the law requires or allows, such as for a court order. Anyone we share it with must protect it and use it only for that purpose.
8. Transfers outside Singapore
Where your personal data is transferred outside Singapore, for example through WhatsApp or email providers, we take reasonable steps to make sure it receives a standard of protection comparable to the PDPA.
9. How we protect it
We make reasonable security arrangements to protect your personal data from unauthorised access, collection, use, disclosure, copying, changes or disposal. No method of sending data over the internet is completely secure, so please do not send us more than we need, such as identity card or bank details.
10. How long we keep it
We keep your personal data only as long as it is needed for the purposes above, or as required by law. After that we delete or anonymise it.
11. Access and correction
You may ask to see the personal data we hold about you, how it has been used or disclosed in the past year, or to correct it. Send your request to our data protection officer. We will reply as soon as reasonably possible, and tell you if we need more time. We may charge a reasonable fee for access requests and will tell you the amount first.
12. Data breaches
If a data breach affects your personal data, we will assess it and notify you and the Personal Data Protection Commission where the PDPA requires.
13. Cookies and analytics
This website does not use cookies, and we do not run analytics or advertising trackers on it. If this changes, we will update this page first.
14. Complaints
If you have a concern about how we handle your personal data, contact our data protection officer first and we will try to resolve it. You may also contact the Personal Data Protection Commission at pdpc.gov.sg.
15. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.